Customer Success Executive

About The Job

VComply is seeking an enthusiastic Customer Success Executive. You will be responsible for building strong relationships with our customers, understanding their needs, resolving queries, and implementing new programs to enhance revenue potentials and minimize churn rates.  

VComply, funded by Accel, stands as a leading provider of new-age software in the GRC (Governance, Risk, and Compliance) space, recognized as a High Performer. Join us if you’re eager to kick-start your career in B2B customer success. 

Key Responsibilities

• Develop and maintain strong relationships with key customers. 
• Oversee the onboarding & implementation process for new customers. 
• Proactively engage with customers to understand their goals, challenges, and requirements. 
• Review customer complaints and concerns to improve the customer experience. 
• Collaborate with internal teams to address and resolve customer concerns promptly. 
• Conduct product demonstrations for customers. 
• Provide customers with regular updates and best practices. 
• Create knowledge base materials and supporting documents. 
• Analyze and report on key customer trends and product usage metrics. 

What We’re Looking For

• We welcome recent graduates or those with limited experience. Enthusiasm, positivity, and a willingness to learn are key. 
• A related bachelor’s degree is preferred but not required. We’re open to diverse educational backgrounds showing potential and interest in customer success. 
• Good communication and presentation skills are a must, regardless of experience level. 
• We value candidates eager to grow and develop in customer success. 
• Technical proficiency can vary; we’re dedicated to providing necessary training and support. 
  

Shift Information & Work timing  

This role is to service and interact with a prospective customer base in the European and North American markets and as such you’d be expected to be flexible with timings on given occasions.